Privacy & Personal Data

Who we are and the scope of this notice

Equipment Bazaar is a trading name of CEFS Plastic Limited (Company No: 08056067), the controller of personal information where we decide how and why it is used. This notice covers Equipment Bazaar’s website, sales, delivery, customer service, warranty and marketing activities.

It does not control how an independent third-party website or service uses information. Please read the privacy notice of any external service you choose to use.

Information we may collect

• Identity and contact details: your name, business or planned business name, billing or delivery address, telephone number and email address.
• Account security details: a one-way, salted password hash, account access status and secure session records. Equipment Bazaar does not store your readable password.
• Order and account details: account profile information, saved favourites, products, quotations, purchases, online order history, delivery instructions, account preferences and communications about an order.
• Support and warranty details: invoice or order number, product model and serial number, equipment location, fault descriptions, engineer reports, photographs, video and supporting documents you provide.
• Payment information: payment status and bank-transfer references needed to reconcile your order. Card payments are not currently available. Please do not send full card details, passwords or unnecessary sensitive information in an enquiry.
• Marketing preferences: your subscription, consent and opt-out choices.
• Technical information: IP address, browser and device type, approximate location, request times, pages visited, referring page and security or error logs made available by our hosting and technology providers.

The basket and visitor favourites features store product choices in your browser. When you are signed in, products you save to My Account are also stored securely with your account so they are available on other devices. Device favourites are automatically added to your account when you sign in, so your shortlist is available across devices. You can remove them at any time from My Account.

How we collect information

We receive information directly from you when you telephone, write to us, make an enquiry, place an order, request delivery or warranty support, submit information through the website or join our mailing list.

Our contact and warranty forms prepare an email draft in your own email app. You must send that email to submit your enquiry; preparing the draft does not itself submit a message to our team. Some technical information is collected automatically when your browser requests a page. We may also receive relevant information from payment providers, manufacturers, service engineers, carriers, business account contacts and fraud-prevention or identity-verification services where necessary.

How and why we use information

You can unsubscribe from email updates at any time. Essential messages about an order are separate. We do not use personal information for solely automated decisions that produce legal or similarly significant effects.

Who we may share information with

We share only what is reasonably necessary with trusted recipients that help us provide our services, including:

• employees and authorised contractors;
• manufacturers, suppliers, service engineers and warranty partners;
• couriers and delivery providers;
• payment, fraud-prevention and identity-verification providers;
• website hosting, email, communications and IT support providers;
• accountants, insurers, legal advisers and other professional advisers; and
• police, regulators, courts, tax authorities or other bodies where disclosure is required or permitted by law.

We do not sell personal information. Where a supplier processes information for us, we require it to protect the information and use it only for the agreed service.

Retention and security

We keep personal information only for as long as needed for the purpose collected, including completing orders and warranties, maintaining tax and accounting records, resolving disputes and meeting legal or regulatory duties. Different records therefore have different retention periods. Marketing contact details are retained until you unsubscribe or the information is no longer useful for that purpose.

We use reasonable organisational and technical safeguards to protect information against accidental loss, misuse, unauthorised access, alteration or disclosure. No internet service is completely secure, so please contact us promptly if you believe information has been misused.

Your data protection rights

Depending on the circumstances and the law that applies, you may have the right to:

• request access to your personal information;
• have inaccurate or incomplete information corrected;
• request deletion or restriction of use;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format;
• withdraw consent at any time where consent is the lawful basis; and
• complain to a data protection regulator.

Rights are not absolute and legal exceptions may apply. We may ask for information to verify your identity before acting on a request. You can contact the Information Commissioner’s Office if you are unhappy with how we handle your information. If another supervisory authority is available where you live, you may also contact it.

International transfers

Some technology, payment, manufacturer or support providers may process information outside the United Kingdom or European Economic Area. Where data protection law requires it, we use an approved transfer mechanism or another lawful safeguard and assess whether appropriate protection is provided.

Cookies, browser storage and other websites

Our Cookies Policy explains cookies and the browser storage used for the basket and favourites. Links and externally hosted product images may cause your browser to contact another provider. That provider is responsible for its own processing and privacy information.

Accounts are available to adult customers, including people researching equipment or planning a future commercial food business. Purchases are accepted only as business-to-business orders. We do not knowingly collect children’s information through this website.

Changes to this notice

We may update this notice when our services, providers or legal obligations change. The date at the top shows when it was last updated. Material changes will be highlighted where reasonably practical.