Before you place your order
Equipment Bazaar is based in Birmingham and supplies commercial kitchen equipment across mainland UK. Most orders are dispatched by our suppliers directly to your delivery address. Some items may come through us before final delivery; our usual estimate allows for this handling.
Tell us the products, postcode and access requirements.
Contact our teamDelivery times
Most available items have an estimated delivery time of 5–7 working days after cleared payment and confirmation of availability. This is the estimated time to reach you, including any handling through Equipment Bazaar. Working days exclude weekends and bank holidays.
A longer or confirmed estimate on the product page takes priority. CombiSteel equipment has an estimated delivery time of 2–3 working days, excluding cold and freezer rooms. Cold and freezer rooms have their timings confirmed separately. Other bespoke equipment and special orders also have their timings confirmed separately. For unavailable items, the delivery estimate begins once stock becomes available.
Highlands and remote deliveries may take longer; we will confirm the arrangements. Mixed orders may arrive separately from different suppliers. Delivery dates are estimates; please wait for a confirmed delivery appointment before arranging installation.
Mainland UK delivery charges
There is no minimum order value. All charges below exclude VAT. Your delivery charge, any postcode surcharge and VAT are shown before you place an order.
| Delivery band | Charge |
|---|---|
| Standard parcel | £9.95 per shipment; free when qualifying standard-parcel goods total over £250 ex VAT |
| Large parcel | £19.95 per item |
| Small pallet | £59.95 per item |
| Standard pallet | £79.95 per item |
| Large equipment | £119.95 per item |
| Cold rooms, canopies and oversized equipment | Call for a delivery estimate before ordering |
We assign a delivery band using supplier packing information where available, or a reasonable allowance for protective packaging, packed weight and pallet space. Where measurements are missing, we estimate from the equipment type. These are delivery-pricing estimates, not verified package measurements.
Standard parcels from the same supplier may be grouped where the estimated size and weight allow. Orders from different suppliers can have separate shipment charges. Larger parcels and equipment are charged per item; fitted extras travelling with their parent equipment do not add a separate charge.
The £250 threshold counts qualifying standard-parcel goods only, at their selling prices before bank-transfer or coupon discounts. Overweight items, large parcels, pallets and oversized equipment do not qualify. Highlands surcharges still apply when the standard parcel charge is free.
Scottish Highlands and remote areas
The Highlands surcharge is £9.95 per parcel shipment and £35 per pallet or large-equipment item, excluding VAT, in addition to the mainland rate. Checkout uses the postcode in your delivery address to calculate it.
Our surcharge zone covers mainland IV postcodes, KW1–KW14, AB31–AB38, AB41–AB56, FK17–FK21, PA21–PA40, PH15–PH41 and PH49–PH50. These are Equipment Bazaar delivery-pricing zones and include some remote areas outside the geographic Highlands.
Northern Ireland, offshore islands, Isle of Man and Channel Islands require a separate estimate. This includes HS, ZE, KW15–KW17, IV41–IV51, IV55–IV56, PA20, PA41–PA49, PA60–PA80, PH42–PH44, KA27–KA28, PO30–PO41 and TR21–TR25. Contact us if you are unsure about your postcode.
Large equipment and delivery access
Standard pallet delivery is kerbside to a suitable accessible unloading point. Moving equipment inside, stairs, positioning, assembly, connection, installation and removal of old equipment are not included unless agreed in your quote.
Please tell us about narrow roads, restricted access, steps, gravel or unloading restrictions before ordering. Cold rooms, extraction canopies, unusually large or heavy equipment and deliveries needing specialist unloading require a quote before payment.
Call 0121 359 6124 for a delivery estimate, or use the enquiry option on the product page. Have your product code, quantity and delivery postcode ready.
Receiving and checking your order
Have a responsible person available to receive the equipment. Check the product, package count and packaging, following the carrier instructions agreed for your order.
Record visible damage or missing items on the delivery paperwork, take photographs and contact us promptly. Keep the equipment and packaging while we review the issue. Do not install or use equipment that may be unsafe.
Our Returns & Refunds policy explains the pallet and parcel inspection process, including reporting transit damage or missing parts within 24 hours. This reporting target does not remove rights that cannot lawfully be excluded.
Missed, refused or failed delivery
Tell us before dispatch about steps, narrow roads, restricted parking, pedestrian zones, loading restrictions and other access limits. Check that the equipment will fit through your doors and into its final position.
If delivery cannot be completed because nobody is available, access information was incorrect or the goods are refused without an agreed reason, the carrier may return the order to a depot or supplier. Any redelivery, storage or return charge will be confirmed before the next transport arrangement is made.
Business cancellation and refused-delivery conditions are explained in our Returns & Refunds policy. Please contact us promptly if a delivery appointment needs to change.
Check delivery before ordering
For a delivery quote, send us the product names or SKUs, quantities, full delivery postcode and any access restrictions. Please arrange collection with our team before travelling; catalogue items may be held by suppliers.
Equipment Bazaar235–238 Great Lister Street
Birmingham
B7 4BSAsk about delivery